Frequently Asked Questions

When will the early bird sales period end?

The early bird sales period takes place from 20 February – 31 March 2024

What are the administrative charges for event tickets?

• Booking fee for tickets above $40 - $4.00 per ticket
• Booking fee for tickets above $20 - $40 - $3.00 per ticket
• Booking fee for tickets $20 and below - $1.00 per ticket

How can I confirm the ticket I ordered has been purchased

An email confirmation containing details of your order will be sent to you.

I booked a ticket through the website but did not get a confirmation email?

Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail. Alternatively, please contact us at [email protected]

Can I cancel or change my ticket?

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances.

I can’t find my tickets in my email inbox, what should I do?

Please contact BookMyShow’s Customer Service team at +65 6591 8871 or [email protected] for assistance.

What are the operating hours for the Call Centre?

Call Centre operational duration: Mon to Fri 10am - 9pm | Sat n Sun 10am - 7pm

For any further enquiries, please send us an email at [email protected]

For more Ticketing Booking FAQs, please visit https://sg.bookmyshow.com/faq

How do I make a group / school booking?

For group and school bookings, please send us an email at [email protected]