Frequently Asked Questions
When will the early bird sales period end?
The early bird sales period takes place from 11 March – 14 April 2025.
What are the administrative charges for event tickets?
- Booking fee for tickets above $50 - $6.00 per ticket
- Booking fee for tickets above $20 - $50 - $3.00 per ticket
- Booking fee for tickets $20 and below - $1.00 per ticket
How can I confirm the ticket I ordered has been purchased
A Booking Confirmation email containing details of your order will be sent to you.
I booked a ticket through the website but did not get a confirmation email?
Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.
If your Booking Confirmation email is still missing, click on the 'Resend Booking Confirmation' link at the bottom of the ticketing website to trigger a resend of the confirmation email.
Alternatively, you may contact BookMyShow’s Customer Service team at +65 6591 8871 or [email protected] for assistance.
Can I cancel or change my ticket?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances.
I can’t find my tickets in my email inbox, what should I do?
Your E-Tickets can be found in your Booking Confirmation email. Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.
If your Booking Confirmation email is still missing, click on the 'Resend Booking Confirmation' link at the bottom of the ticketing website to trigger a resend of the confirmation email.
Alternatively, you may contact BookMyShow’s Customer Service team at +65 6591 8871 or [email protected] for assistance.
What are the operating hours for the Call Centre?
Call Centre operational duration: Mon to Fri 10am - 9pm | Sat n Sun 10am - 7pm
For any further enquiries, please send us an email at [email protected]
For more Ticketing Booking FAQs, please visit https://sg.bookmyshow.com/faq
How do I make a group / school booking?
For group and school bookings, please send us an email at [email protected]